Effective Date: September 3, 2026

Last Updated: September 3, 2026
 
These Terms of Use ("Terms") govern access to and use of the AmpedRFP website, AmpedRFP Readiness Assessment, accounts, reports, tools, content, and related features (collectively, "AmpedRFP"). AmpedRFP is a product owned and operated by AmpedCX LLC ("AmpedCX," "AmpedRFP," "we," "our," or "us"). By accessing or using AmpedRFP, creating an account, or making a purchase, you agree to these Terms. If you do not agree, do not use AmpedRFP.
 
1. Eligibility and Authority
 
AmpedRFP is intended for adults and business or professional users. You must be at least 18 years old and legally capable of entering into these Terms. If you access or purchase AmpedRFP for a company or other organization, you represent that you have authority to bind that organization, and "you" includes both you and that organization.
 
2. What AmpedRFP Provides
 
AmpedRFP is a decision-support tool designed to help BPO, customer-experience, and related service providers assess RFP readiness and pursuit considerations based on information entered by the user. AmpedRFP may generate scores, summaries, flags, priorities, observations, recommendations, or other output (collectively, "Results").
 
AmpedRFP does not evaluate an uploaded RFP and does not replace independent review of an RFP, procurement documents, contracts, compliance requirements, financial assumptions, or other source materials. You remain solely responsible for verifying all requirements and making all bid, no-bid, pricing, legal, operational, and business decisions.
 
3. Accounts and Access Credentials
 
Certain features require an account. You agree to provide accurate information, maintain the confidentiality of your credentials, and promptly notify us of suspected unauthorized access. You are responsible for activity occurring through your account unless prohibited by law. Accounts and access rights are personal to the registered user or purchasing organization and may not be sold, transferred, shared publicly, or used to provide unauthorized access to others.
 
4. Free Assessment and Paid Report
 
AmpedRFP may permit users to complete some or all assessment questions or view a limited summary without charge. Payment unlocks the paid features identified at checkout, which may include the detailed Executive Readiness Report, additional Results, printing, or continued access. The specific features, price, and promotional terms displayed at the time of purchase form part of these Terms.
 
The availability of a free assessment or preview gives you an opportunity to evaluate the general subject matter and experience before purchasing. Purchase does not guarantee a particular score, recommendation, conclusion, or business outcome.
 
5. Prices, Payment, and Taxes
 
Prices are shown in U.S. dollars unless stated otherwise. You authorize Wix, Wix Payments, or another authorized payment provider to charge the payment method you submit for the displayed price and applicable taxes. You are responsible for taxes, duties, or similar governmental charges associated with your purchase, except taxes imposed on AmpedCX's income.
Payment providers may apply their own terms and security procedures. AmpedCX does not necessarily receive or retain complete payment-card information. We may correct pricing or billing errors and may cancel or decline transactions where reasonably necessary to address error, fraud, misuse, or legal requirements.
 
6. Digital Delivery and Refund Policy
 
Paid digital access is delivered immediately when the purchased report or features are unlocked or otherwise made available to your account. By purchasing, you request immediate delivery of the digital content and acknowledge that access begins immediately.
 
ALL PURCHASES ARE FINAL AND NONREFUNDABLE ONCE ACCESS TO THE DETAILED REPORT OR OTHER PAID DIGITAL FEATURES HAS BEEN PROVIDED. We do not provide refunds because you disagree with or are dissatisfied with a score, flag, Result, recommendation, methodology, or outcome; no longer need the product; purchased by mistake after access was provided; or accessed, viewed, downloaded, saved, or printed the paid content.
 
We will review requests involving a duplicate charge, a charge you reasonably believe was unauthorized, or a verified technical failure that prevents access to the purchased features and that we cannot resolve within a reasonable time. We may provide a correction, restored access, replacement access, credit, or refund where appropriate. Nothing in this section limits rights or remedies that cannot legally be waived under applicable law, including rights concerning digital content that is faulty or materially not as described.
 
Refund or billing requests must be sent to info@ampedcx.com with the purchaser's name, account email, transaction date, and a description of the issue. You agree to contact us and allow a reasonable opportunity to investigate and resolve a billing or access problem before initiating a payment dispute, except where doing so would impair a legal right or card-network deadline.
 
7. Lifetime Access
 
When AmpedRFP advertises or sells "lifetime access," it means that the purchasing account may access the covered version or features without an additional recurring subscription fee for as long as AmpedCX continues to own, operate, and make the applicable AmpedRFP product available. It does not mean the lifetime of the purchaser, any employee, any organization, or AmpedCX, and it is not a guarantee that AmpedRFP will operate indefinitely.
 
Lifetime access is subject to these Terms, continued account eligibility, reasonable product changes, third-party platform availability, and discontinuation rights. It does not automatically include future products, separate modules, consulting services, custom analysis, premium services, or materially different offerings unless we expressly say so. If we discontinue the covered product, we may provide reasonable advance notice when practicable and may offer an opportunity to print or save available Results. No refund is due solely because the product is later changed or discontinued, except where required by law or expressly promised in writing.
 
8. Promotional, Beta, and Future Pricing
 

AmpedCX may offer introductory, launch, beta, promotional, or other discounted pricing to eligible purchasers. Promotional prices, deadlines, customer limits, eligibility requirements, coupons, and access codes are subject to the conditions displayed with the applicable offer and may expire or be withdrawn as permitted by law.
 

Beta, complimentary, or promotional access codes are revocable, nontransferable, limited to their intended recipient or purpose, and have no cash value unless expressly stated otherwise. We may invalidate codes obtained, shared, resold, or used improperly.
 

AmpedCX may increase, decrease, or otherwise change the price of AmpedRFP at any time. Any price change will apply prospectively to purchases made after the new price becomes effective and will not create an additional charge for a previously completed one-time purchase.
 

The price displayed and accepted at checkout is the price applicable to that purchase. Promotional or beta pricing does not entitle a purchaser to a refund, credit, price adjustment, or reimbursement based on a price offered to another purchaser or a later increase or decrease in price.

 
9. Browser Storage and Assessment Data
 
AmpedRFP is designed to store assessment responses, saved progress, scores, and Results locally in the browser and device you use. Those materials may not be available in another browser or on another device. Clearing cookies, site data, or browser storage; using private browsing; browser or device changes; security software; or technical failures may permanently remove them. AmpedCX generally cannot retrieve, restore, or delete information that exists only in your browser.
 
You are responsible for saving or printing Results you wish to retain and for securing the device and browser profile used for the assessment. Account, authentication, purchase, transaction, and access-status information may be stored separately through Wix or other service providers. Our handling of personal information is described in the AmpedRFP Privacy Policy, which is incorporated into these Terms by reference.
 
10. Your Inputs and Responsibilities
 
You retain ownership of information you enter into AmpedRFP ("Inputs"). You represent that you have the right to use the Inputs and that they do not violate law or another person's rights. You are responsible for the accuracy, completeness, relevance, and lawful use of Inputs and for reviewing Results in context.
 
Do not enter confidential RFP text, trade secrets, protected health information, payment-card details, government identification numbers, export-controlled information, or other sensitive personal or proprietary information. AmpedRFP does not require or support uploading an RFP document. If you voluntarily send Inputs or Results to AmpedCX for support or consulting, they will be handled under the Privacy Policy and any applicable written service agreement.
 
11. Limited License
 
Subject to payment of applicable fees and compliance with these Terms, AmpedCX grants you a limited, revocable, nonexclusive, non-sublicensable, and nontransferable license to use AmpedRFP and the Results for your own internal business decision-making. You may share a generated report internally with personnel and professional advisers who are assisting the purchasing organization and who are bound to protect it. No ownership interest in AmpedRFP or its methodology is transferred.
 
12. Intellectual Property and Competitive Use Restrictions
 
AmpedRFP, including its questions, wording, scoring logic, weighting, decision rules, workflows, Results structure, report design, prompts, recommendations, code, user interface, graphics, branding, documentation, and underlying methodology, is owned by or licensed to AmpedCX and is protected by intellectual-property and other laws.
 
Except as expressly permitted in these Terms or by applicable law, you may not:

• Copy, reproduce, publish, distribute, sell, license, or create derivative works from AmpedRFP or its reports, methodology, or content.

• Reverse engineer, decompile, disassemble, decode, probe, test, or attempt to discover source code, scoring logic, weights, decision rules, or nonpublic functionality.

• Use AmpedRFP, its questions, Results, or methodology to build, train, improve, benchmark, market, or validate a competing product or service.

• Access AmpedRFP primarily to conduct competitive intelligence, copy its structure, or disclose nonpublic product details to a competitor.

• Remove or alter copyright, trademark, confidentiality, or proprietary notices.

• Use automated systems, scraping, bots, or bulk extraction tools to access or collect AmpedRFP content.

• Circumvent paywalls, access controls, usage limits, or security measures, or share access credentials or paid reports outside the permitted internal audience.
   

AmpedRFP and its logo are trademarks of AmpedCX LLC. Feedback you voluntarily provide may be used by AmpedCX without restriction or compensation, provided we do not publicly identify you or disclose your confidential information without permission.

13. Acceptable Use

You may not use AmpedRFP unlawfully, fraudulently, abusively, or in a way that harms AmpedCX, other users, third parties, or the service. Prohibited conduct includes unauthorized access, impersonation, malware, interference, excessive automated requests, resale of access, use to infringe rights, and attempts to defeat technical or commercial controls.

14. Decision-Support Limitations

AMPEDRFP AND ITS RESULTS ARE GENERAL BUSINESS DECISION-SUPPORT RESOURCES, NOT LEGAL, ACCOUNTING, TAX, FINANCIAL, CYBERSECURITY, COMPLIANCE, PROCUREMENT, OR OTHER REGULATED PROFESSIONAL ADVICE. Results are generated from user-selected responses, assumptions, thresholds, and generalized criteria. They may not identify every requirement, risk, dependency, conflict, or opportunity relevant to a particular RFP.

You must independently verify the RFP, buyer requirements, compliance obligations, delivery capabilities, pricing, contractual terms, and supporting evidence. AmpedCX does not participate in or control buyer decisions and does not guarantee that use of AmpedRFP will result in qualification, selection, award, revenue, profitability, compliance, or any other outcome. A favorable Result is not a recommendation or instruction to bid, and an unfavorable Result is not a prohibition against bidding.

15. Availability, Updates, and Changes

We may maintain, update, modify, replace, suspend, or discontinue features, questions, scoring approaches, reports, prices, technical requirements, or integrations. Results may change when the product, methodology, or your Inputs change. We do not guarantee uninterrupted, secure, or error-free availability, compatibility with every browser or device, preservation of locally stored data, or continued availability of any particular feature.

16. Suspension and Termination

We may restrict, suspend, or terminate an account or access when reasonably necessary to address nonpayment, a chargeback, suspected fraud, credential sharing, competitive misuse, intellectual-property infringement, unlawful conduct, security risk, material breach of these Terms, or legal requirements. Where practicable, we may provide notice and an opportunity to cure conduct capable of cure.

Termination for breach does not require a refund and does not eliminate amounts owed. You may stop using AmpedRFP at any time. Provisions concerning payment, intellectual property, competitive-use restrictions, disclaimers, liability, indemnification, disputes, and other provisions that by their nature should survive will survive termination.

17. Third-Party Services

AmpedRFP relies on third-party services such as Wix for hosting, accounts, authentication, and transactions and may link to other websites or services. Third-party services are subject to their own terms and practices. To the extent permitted by law, AmpedCX is not responsible for third-party content, acts, omissions, security, availability, service interruption, or data handling.

18. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AMPEDRFP, ITS CONTENT, AND RESULTS ARE PROVIDED "AS IS" AND "AS AVAILABLE." AMPEDCX DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, COMPATIBILITY, AND UNINTERRUPTED OR ERROR-FREE OPERATION. We do not disclaim warranties or remedies that cannot legally be disclaimed.

19. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AMPEDCX AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITY, BID COSTS, CONTRACT AWARDS, OR BUSINESS INTERRUPTION, ARISING FROM OR RELATED TO AMPEDRFP, RESULTS, LOCALLY STORED DATA, OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF AMPEDCX ARISING FROM OR RELATED TO AMPEDRFP OR THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE AMPEDRFP PURCHASE GIVING RISE TO THE CLAIM DURING THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. For free use, the total aggregate liability will not exceed one hundred U.S. dollars (US $100). These limitations do not apply to liability that cannot legally be limited or excluded.

20. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless AmpedCX and its owners, officers, employees, contractors, and affiliates from third-party claims, losses, liabilities, damages, judgments, costs, and reasonable attorneys' fees arising from your Inputs; your unlawful or unauthorized use of AmpedRFP or Results; your violation of these Terms; your bid, no-bid, pricing, procurement, or other business decisions; or your infringement of another person's rights. AmpedCX may control the defense of any matter subject to indemnification, and you agree to cooperate reasonably.

21. Governing Law and Disputes

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles. Before filing a legal claim, you and AmpedCX agree to make a good-faith effort for at least 30 days to resolve the dispute informally after written notice. Subject to any rights that cannot legally be waived, courts located in Delaware will have exclusive jurisdiction over disputes arising from AmpedRFP or these Terms, and each party consents to personal jurisdiction and venue there.

22. Changes to These Terms

We may update these Terms by posting a revised version and changing the Last Updated date. Material changes will apply prospectively, and we may provide additional notice where required by law. If a change materially reduces prepaid access rights, we will apply it only to the extent legally permitted. Continued use after revised Terms become effective constitutes acceptance of the revised Terms.

23. General Terms

These Terms, the AmpedRFP Privacy Policy, and any terms displayed at checkout constitute the entire agreement concerning AmpedRFP unless a separate written agreement signed by AmpedCX applies. If a separate agreement conflicts with these Terms, the separate agreement controls only for its stated subject. If any provision is held unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions will remain effective. Failure to enforce a provision is not a waiver. You may not assign these Terms or access rights without our written consent. AmpedCX may assign them in connection with a reorganization, merger, sale, or transfer of its business, product, or assets. Headings are for convenience only.

24. Contact

AmpedCX LLC
Operator of AmpedRFP
2810 N Church St PMB 996557
Wilmington, Delaware 19802-4447
United States

Email: info@ampedcx.com
Phone: +1 (857) AMPEDCX